Just a short note to express my appreciation of the professional, friendly and enthusiastic service provided to me last week.
Our Watson's manufactured roller blind (over 20 years old) in the kitchen window of our home at Wanniassa, collapsed due to wear and tear of a twisted metal bracket supporting the tension spring end of the blind.
- visit one to your offices resulted in friendly and helpful service from Mabelle who supplied the necessary bracket;
- the spring loaded section did not fit securely in the new bracket so I returned the next day and 2 young and helpful staff at the front counter referred me to Kylie who based on my account of the problem efficiently provided another part;
- still no joy, blind now fitted but the old spring mechanism was not working properly;
- visit number 3 to friendly Watsons, this time I sensibly brought the whole blind with me. Saw Marilyn?? Mabelle and Kylie , IT WAS NOW OBVIOUS WHAT THE PROBLEM WAS, the stem of the old spring loaded section had snapped off, no wonder nothing was working effectively;
- Marilyn?? lept into action with screwdriver with miserable support from me, (no other men around as it was late in the day last Friday) holding the blind and with further support from Kylie they were able to jemmy off the old spring part, wack on the new and presto all is now ancient history.
THANK YOU WATSONS FOR EXCEPTIONAL SERVICE OVER SUCH A SMALL MATTER.
To everyone at Watson's,
Thank you for the professional job you did with the quote, making and fitting of the awnings for our home.
Vistaweave is an excellent product and we have been very pleased with the results. It is surprising just how much heat the awnings block out while still letting in the light.
Thank you to everyone involved in our order.
David and Sue
Thank you very much for your excellent service. I will certainly recommend your company.
Manager John Watson,
Thank you for the efficient, courteous installation of the Motor Driven Blinds at my town house in Holder. The enclosed photos show how good they look.
In setting this account with your firm I would like to express my thanks, and those of my wife, for the efficient, and considerate and compassionate way in which you have assisted us in our recent problems.
I cannot praise to highly the attitude and attention of all your staff, yourself, of course, and Keith and Jim.
Above all, Jim, who has been such a pleasure to have working here. Nothing was to big a problem for him.
Thank you again.
Thank you for doing such a great job with our awnings. In the first two days they were up, three people enquired as to where they were made.
It has been a pleasure doing business with yourself and the guys who did the installation.
Pippa & Greg
Thanks so much for your help with the blinds for our new Chapel. I really appreciate your generosity. I hope you and your family have a very Happy Christmas.
Yours with compliments,
Dear people at Watson’s,
Thank you for the attention to my front door lock and door.
The young man, Tim, was thoughtful and caring, and my doors are working. I am very grateful.
Barbara, Kevin, Robert & Staff
John Watson Blinds,
Our sincere thanks for the way in which you responded to our awning damage.
Your immediate offer to repair it at no cost (although there was no fault on your part) takes after sales service to a new level in our books.
We have, and will continue to highly recommend your company to our friends at every opportunity.
Lawrence & Sandra
I am writing to express my appreciation of the service provided by your company following the purchase earlier this year of three new automatic awnings and the recovering of an existing awning.
There were some problems with their manufacture and installation but I’m pleased to say that these matters have all been rectified to my satisfaction.
Your staff were very courteous and prompt in dealing with these matters, as it meant coming back to my house a number of times. I don’t recall the names of all those who I dealt with apart from Mabelle and Robert. They are all obviously dedicated to their work and your company.
This is just a letter to express our appreciation of your service in installing our new awnings.
Your staff simply could not have been more helpful after a fairly traumatic series of problems, for which they found original or indeed ingenious solutions. They are friendly, professional and intensely loyal to your company- which we fully understand. (Are all your male staff called Robert?)
This is the umpteenth time we have had business dealing with your company over several decades and it has always been a pleasure to write that final cheque.
Congratulations and thanks,
Dear Mr Watson,
On Friday, 10 December, John Watson’s installed a Pleated Patio in a very troublesome sections of our home—a sunroom at the back of our house where the heat entered through the laserlite section of the roof and virtually made the room unusable during the Summer months.
When I first called your office to seek some assistance and guidance as to what we could do to avoid another long summer of heat, you suggested the Pleated Patio could be the answer to our problem. It was also an unusual room in that it had a very high ceiling.
We have waited a little while before writing to you so we could test the Pleated Patio and during that time we have some very warm weather. I am very pleased to advise the Pleated Patio has passed with flying colours and not only do we now have a room that looks and feels so much cooler, but one we can finally use. The neutral shade we selected also gives the room a soft and attractive glow.
Finally, I would appreciate you passing on our thanks Jim and Mick, who arrived in the middle of a noisy thunderstorm, but nonetheless did a very professional job for us. On behalf of my husband and myself, I would also like to take the opportunity to wish John Watson’s P/L & Staff all the very best for Christmas and the year ahead.
I’m sorry for not writing earlier to say thank you for the professional and friendly service your firm provided to us.
This started from the staff at your showroom and progressed through Mr Wilesmith, and your installers.
I am happy for you to use us as a testimonial and we will certainty be passing our appreciation on to others.
Ours is a new home and we have been fortunate indeed that all of the ‘after’ trades we have dealings with have been terrific.
Vince & Gloria
We are delighted with our new blinds and think they lower the temperature on our home by about 10 degrees, quite an achievement.
Your work people were on time, and were friendly and polite.
Thank you for a job well done.
R.J & J.C
This is just to thank you for all the excellent product that you installed at our house and for the totally professional care and attention shown be all staff, at all times. We realise that the awning concerned was just about the largest possible of its type and, as such, one could almost anticipate a problem. When one minor snag did appear, however, that was corrected very promptly and I hasten to assert that the snag was in the design concept by the originator, not in the workmanship or installation by your company!
I would like to thank especially Kevin and Peter, for their friendly support and prompt assistance at all times.
I have mentioned your company, and the great service, to several potential customers – and will continue to do so. I also wish you every success with your new facility at Queanbeyan – and for the future.
To Whom it May Concern,
We would both like to take this opportunity to thank you very much for the effort you put in to ensure a quick turnaround with our awnings – from acceptance of the quote to installation in 6 short days!
Given our recent six-month drama with building a simple deck and pergola (despite original quote of 3 weeks) we were surprised and delighted to see the awnings up and ready to use so quickly.
Once again, thank you very much for your professional approach. We will definitely recommend you to anyone we know that is thinking about purchasing blinds and awnings!
Andrew and Anne
I could not let another week go by without writing to you to thank you and compliment you on our new blinds. They are wonderful. My only regret is that we did not ask you to install them years ago. No longer is the front section of our house like the innards of a steelworks on hot afternoons. It is as cool as the rest of the house, which is amazing. Our air conditioner used to chug away all summer long but it has come on only a couple of times after the blinds were installed. The electricity saving may take a few years to pay for the blinds but our house is so much more comfortable, so who cares?
We didn’t have the time to have quotes from other blind companies so I can’t compare you with competitors. However, you scored 10/10 in all areas in my opinion. You were prompt, courteous, and honest and up front if you needed to ask advice from others about our particular requirements. You listened to our requirements and met every one of them. We asked (and hoped) that you would make and install the blinds to a standard so that they looked like they were designed with the house rather than a tacky after thought. The powder coating of the pelmets and the runners was a great idea. The motors also were the way to go. I hope that we don’t need to test your after sales service but I have every confidence that it would be up to your usual standard.
Nicky was not keen on blinds because she did not like the idea of a very dark house. The fabric you recommend allows adequate light so he is happy. I don’t think it will be long before we ask you to measure up the windows near our kitchen and family room for the same treatment.
Thank you again.
The fixed awning looks terrific and will make a big difference in providing shade and privacy to this side of our house – particularly during the summer months.
Our thanks and appreciation to Mabelle for her advice and courteous manner. It was suggested the awning would take approx three weeks, so we were surprised and delighted when advised it was ready in little over a week.
We were not at home for the installation but had left instructions for the person(s) from John Watson’s about side entry. The padlock on the gate was re-locked, our elderly dog was inside the yard, and except for the fact that we had a brand new awning sitting under our eaves; we would hardly have known anyone had been.
Thank you once again for a great job.
I am writing on behalf of my mother, Mary, and myself to express our appreciation for the prompt service provided by your firm to rectify a problem with my mother’s motorised folding arm awning. The awning had stuck in an extended position and would not retract.
I went to the showroom early last Friday morning and explained the situation and the effect the anxiety was causing to my elderly mother. The young woman in the office (I didn’t get her name) was very sympathetic and helpful. She explained that there was no one available at that time to help but that she would pass the message on as soon as possible. Early in the afternoon, Robert contacted my mother to say he would be there soon. Fortunately he had a replacement motor which he was able to install then and there.
I understand the difficulty fixing these problems during the holiday season and greatly appreciate the time and goodwill of your staff. Please pass on our thanks to them. I will have no hesitation in recommending your firm to anyone looking for blinds and awnings.
On behalf of the Canberra Star Ball Committee I would like to thank you most sincerely for supporting the 2009 Canberra Star Ball.
Our annual event, held on March 13 at the Hotel Realm was a tremendous success, and we are delighted to announce that we raised $272 000.
The Canberra Community has been incredibly generous in supporting our local charity, particularly given the current economic climate and the aftermath of the Victorian Bushfire Appeal.
Your donation of an Awning, Timber Shutter and Blinds Package valued at $6000 contributed significantly to the evening’s success and generated $6500. The auction item is always very popular. Ray, your continued support for Canberra Star Ball is greatly appreciated and we cannot thank you enough.
As you may be aware, we are a small local Committee and it is gratifying to witness the successful growth of the Canberra Star Ball event after only four years. This has resulted in moving venues to accommodate the increased demand for tickets. The constant feedback received from guests has been highly positive and clearly a great night was had by all.
We are proud of our local supporters and indeed encourage our guests to support the local business community who have supported “our children”.
Once again, thank you for your kindness and support which helped make the night such a huge success.
Dear Mr Watson,
I would also like to take this opportunity to thank your business for the very good customer service that was provided to my husband and myself. Primarily, for that reason I was happy to have your company perform the job. A further reason was because you are a locally based company and also manufacture your awnings locally. This ensures that local money stays in the community. In addition, you offer a turnaround time from date of confirmation of order to installation of only two weeks, while other companies offer a 6-8 week wait.
I rang Watson Blinds and Awnings and organised an appointment for a quote for awnings after I had arranged quotes from two of your competitors. Your salesman providing the quote was punctual. He measured and quoted quickly, competitively and professionally and even gave me tips on Thai cooking as a bonus. I was told that I would take about two weeks for the order to be completed once I had confirmed by telephone that I wanted to proceed with the quote. No deposit was required. I gave confirmation either Friday 5 May or Monday 8 May. Right on schedule I received a telephone call on Monday 22 May to let me know that the awnings were ready and that they could be installed the next day if that was alright with me. I was told that I didn’t need to be there which was good, as I didn’t need to take further time of work. As it turned out my son was at home anyway. I was concerned with the short notice in relation to obtaining the money to pay for the awnings. I was told this was not a problem and I would be left an invoice and I could just post the cheque.
Thank you once again for your very good service and I am pleased that there is still a few companies that value the provision of excellent customer service. I would be happy to recommend your company to anyone requiring your products.
This letter is to express our pleasure at the quality of product and service provided by you and your staff.
We recently ordered a remote control Sundream awning. The arrangements made by you from original measure and site discussions to complete and thorough installation were faultless. The attention paid by your staff and your contractors to our enquires and needs is appreciated and I thank you for it.
We are delighted with the quality of the final product and ask that you pass your thanks to all who had dealings with us in this matter.
Yours in appreciation,
Dear Wonderful Watson People,
Thanks so much for your wonderful advice. You came when you said you would for the quote and the installation. Everyone I spoke to in person and on the phone was friendly and very helpful, and your product appears to be excellent! So many thanks – I’ll tell my friends!